From the pop-up, click on Authorize to allow this integration to access information about your calls in Aircall.It will not be visible anywhere so any name can be used here – either the suggested default or a name that you choose yourself.
This will open a screen for you to add a required Authentication name. Now you will be guided through three easy steps outlined below. Getting Startedīefore you start, make sure that you have admin rights in both Aircall and Segment.įrom your Aircall Dashboard, select Integrations on the left sidebar menu. This means that the Aircall Source is in active development, and some functionality may change before it becomes generally available. Again, Aircall scores highly here, regularly backing up customer data and using AWS as a hosting provider to ensure a resilient service.This document is about a source which is in beta The company walks through some of the main attack vectors, including vishing, DDoS attacks, eavesdropping and phreaking.Īs well as cyberattacks, VoIP users will also be keen to ensure that they select a reliable VoIP service. In addition, Aircall runs a blog examining certain issues related to VoIP technology - including existing security issues (opens in new tab). Given that the number of cyberattacks targeting VoIP platforms have risen significantly over the last year, Aircall’s security standards should provide businesses with a little more peace of mind.įurthermore, Aircall regularly performs penetration testing and operates a generous bug bounty program to ensure that any vulnerabilities that are present are discovered and patched before the bad actors become aware of them. That’s why it’s reassuring that Aircall vets all its integrations before approval. While the larger players are likely to already be adhering to the highest security standards, smaller third-party services are more of an unknown quantity. For Aircall, this means having partnerships with big-name CRM players like Salesforce and HubSpot, as well as integrations with smaller players like transcription platform Jiminny and recruitment service Bullhorn. The VoIP provider evaluates all new vendors to ensure they meet internal security and privacy standards.įor many VoIP services, having a large number of integrations with third-party services is essential. Aircall doesn’t store passwords or customers’ credit card information.Īircall also operates a vendor management program that is designed to protect sensitive information and complies with all relevant laws. The company follows recommendations from security frameworks including SOC2 and PCI/DSS. All customer data is encrypted, protected, and stored in data centers. .png "aircall knowledge base")
Interface and in useĪircall takes security seriously. It also enables team managers to identify the success rates of new workflows and make changes depending on the results. This makes reporting on performance accurate and straightforward. Tracking includes call volume, missed call rates, and wait times, with all data stored in one place. With Aircall, you can access real-time metrics and track how your organization is doing. This also benefits callers who might previously have spent a long time on hold, improving their relationship with the company. If the selected team member is unavailable, Aircall chooses the next available team member or adds the call to a queue. This assignment option is useful as it saves time spent chasing the most appropriate team member to handle the case. Users of Aircall can distribute calls by forwarding them to more suitable team members and adding briefs and comments to give the assignee more context. (Image credit: Aircall) Contact import and call forwardingīuilding a network of shared contacts is also a simple process, as users can sync Aircall with Google Apps, Pipedrive, and similar apps, importing data such as contact details for customers.
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